Joumana Mcdad

About Joumana

Serving as the Chief Service Delivery and Experience Officer I have the privilege to oversee Branches, Marketing, Contact Center, Member Experience and Digital Products and Services. The team at Marine is exactly why I decided to join this incredible credit union! The mission is at the forefront of everything we do! Having a passion to serve the community helps me to stay informed about the needs and gaps in the region and opportunities for Marine to make a bigger impact. I joined Marine in January of 2023, bringing nearly 2 decades of experience in the financial sector.

I earned a degree in International Business in Windsor Ontario, Canada, and a graduate from CUNA Management School with a Credit Union Certified Executive Certificate. I’m an experienced mentor and coach to top-performing, cross-cultural teams, and a credit union thought leader, having contributed to stories on women in leadership, services for the underbanked and advancing women of color in the credit union movement.

I enjoy watching movies, cooking and boating with my son! He is the light of my life and keeps me grounded in everything I do! I look forward to serving the members of Marine Credit Union. Without our members, we wouldn’t be where we are today!