Do I have to speak with Marci? I want to speak to a live person.

Marci will always be the first representative you will speak with. Remember that Marci may be able to assist you with no hold times, if Marci cannot manage your request, she will transfer you to the correct queue for assistance. If you prefer not to use Marci, you can speak to a specialist by telling Marci you would like a representative. You can also use our chat function to speak with a contact center specialist online.