The Marine Mobile App & Online Banking

New, faster, and easier features to make your digital experience even better

More and better features

The new Marine Mobile App and Online Banking come with a better, faster, and easier experience. With more features than ever before, the app and digital banking tools will help you:

  • Set and manage your savings goals
  • View your spending habits
  • Set up auto pay and make quick transfers
  • Schedule one-time payments
  • Get seamless, easy access from your mobile phone, tablet, or desktop
  • View linked accounts for viewing in one place
Hand holding phone with mobile banking app.

Tapping into these new tools is easy

The new app and online banking will be available on September 28. After the upgrade, just follow these simple steps:

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iPhone App Users

If you have automatic updates enabled on your phone, your Marine Mobile App will update automatically. If not, visit the iPhone App Store to update or download the new app. Search for Marine Credit Union. 

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Android App Users

Delete your old app, then visit the Android Play Store to download the new Marine Mobile App. First-time users can find the app by searching for Marine Credit Union.

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Business Accounts

You will have separate login information for your personal accounts and business accounts.  


FAQ’s

Will digital banking work on my browser and all my devices?

Yes, you’ll have seamless, easy access from your mobile phone, tablet, or desktop computer.

iOS supports the last two major updates (iOS 13 and iOS 14)

Android supports v7.0 and above

Browsers supported

  1. Chrome (last two versions)
  2. Firefox (last two versions)
  3. Internet Explorer V.11 (limited support, not recommended)
  4. Microsoft Edge (last two versions)
  5. Safari (last two major versions)

If I’m not currently registered for the Marine Mobile App and Online Banking, what information will I need to register as a new user?

You’ll need your personal information that must be the same as what we have on file, so please be sure your most current information is in your account. If you need help, contact a Marine Credit Union and we’ll be happy to walk you through registration.

Will I have to download a new app?

Effective 9/28/2021 Android App Users: Delete your old app, then visit the Google Play Store to download the new Marine Mobile App by searching for Marine Credit Union.

iPhone App Users: If you have automatic updates enabled on your phone, your Marine Mobile App will update automatically. If not, visit the iPhone App Store to update or download the new app by searching for Marine Credit Union.

What if I don’t know my login information?

You can click on “Forgot username” or “Forgot Password” and follow the steps, or contact a Marine Credit Union and we’ll be happy to help.

How do I change the order of my accounts?

This can be completed in the desktop platform by going to the Settings > Account tab and selecting to change the order.

Can I change the default widgets/options on my dashboard view?

Yes, this can be completed in the desktop platform by going to More > Widget Options > Widgets. You can reorder and have up to 5 favorites.

I don’t have a feature/widget that I believe I should. How do I add one?

This can be completed in the desktop platform by going to More > Widget Options > Widgets. If there are additional options, they will be presented under the Available view at the bottom of the page.

How do I set up recurring payments?

Log in to the Marine Mobile App or Online Banking. Select Transfers, then choose Classic. Under Frequency select Automatically. You can choose your start date and end date, opt for daily, bi-weekly, or monthly payments, and more!

How do I transfer money?

Log in to the Marine Mobile App or Online Banking. Select Transfers. Choose the accounts you want to transfer from and to. Select an amount that’s listed or enter a custom amount. Then click Submit Transfer.

How do I view my eStatements?

Log in to the Marine Mobile App or Online Banking. Select More, then eDocuments, then Statements. Under View Statements, choose a month to view that month’s statement.

How do I view my spending habits?

Log in to the Marine Mobile App or Online Banking. Select More, then Financial Wellness. In the Spending tab, select a month to view all your transactions for that month. Each transaction is assigned a category so you can see exactly how you’re allocating your spending. Select individual transactions to see more details or to change a transaction’s category. You can even create your own categories!

What are the password requirements?

Online Banking password must incorporate the following characteristics:

  1. Contain 10-20 characters
  2. Include at least one lowercase letter, at least one uppercase letter, at least one special character, and at least one number.
  3. Each new password must NOT be the same as the previous 10 passwords.

If you have any questions regarding Online Banking password requirements or need assistance setting up your password, please contact a Marine Credit Union.

How do I reorder checks?

There are multiple ways to reorder checks.

  1.  Online Banking
  2.  Log into the full site for Online Banking
  3. Select the more option from your widget menu on the left-hand side
  4. Select the Check Services tab then reorder checks
  5. Select your check style
    • Choosing a personalized style may incur and additional charge
    • Any additional products (check registers, checkbook covers, etc) are an additional charge
  6.  Complete your order

Check Reorder Form
Your check reorder form can be mailed or taken to your local branch

By Phone
Contact us with your account information and we can reorder your checks over the phone.

Please be aware there is a shipping charge on all check orders.

How do I access Phone Banking as a first time user?

To access the Audio Banking system as a first-time user you will need your Marine Credit Union account number (minus any proceeding zeros) and your social security number. Call 800.444.5717 and enter your account number and follow the prompts.
As part of the set up, you will be instructed to create a PIN. The PIN must follow these guidelines:

  1. Be between 6-12 numbers
  2. Cannot begin with a zero
  3. Cannot repeat the same digit more than 3 times

If you have any issues setting up this service, please contact a Marine Credit Union Representative for assistance.

How do I change my address, phone number or email address?

There are variety of ways to change your contact information.

Online Banking

  1. Log into the full site
  2. Select the more option from your widget menu on the left-hand side then select settings
  3. Select the Contact tab
  4. Select the pencil icon next to the information you wish to update
  5. Update the contact information then select save.

Mobile Banking
You can change your address, phone number or email address through Mobile Banking

  1. Log into the mobile app
  2. Touch the menu at the top left corner of the screen
  3. Select Settings
  4. Select Contact
  5. Select which the info you wish to update
  6. Update the information
  7. Click Save

By Phone
Just give us a call at 800-923-7280 and we can assist you.

By Mail
You can also mail a request to update your address.

Please include:

  1. Your complete new address
  2. Your signature

Mail to:
Marine Credit Union
PO Box 309
Onalaska, WI 54650

How do direct deposits and electronic payments work?

Direct deposits and electronic payments allow for convenient access to your funds and faster payments. Please ensure you include both the routing number and full MICR number when providing your account information to employers and merchants to avoid processing delays. Please note that each checking, savings, and loan has a unique MICR number, and your membership number should be used for electronic transactions.

You can locate the routing number and full MICR number information within Online Banking under Services, at the bottom of your checkbook or contact Marine Credit Union and we’ll be happy to help.

What if I use Quicken?

If you use Quicken, you will need to make the following changes:

  1. Complete a data file backup and final transaction download. If this is not done, transaction history might not be available after the upgrade.
  2. Deactivate/reactivate your online banking connection to ensure that you can get your current quicken account(s) set up with the new connection.

Click here for Conversion Instructions.

Intuit aggregation services may be interrupted for up to 3-5 business days. Users are encouraged to download a QFX/QBO file during this outage. The following services may not work during the outage:

  • Quicken Win/Mac Express Web Connect

Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.

How do I add a travel notification to my debit card?

You can add a travel notification to your debit card within your online banking or mobile app.

Online Banking

  1. Log into the full site for Online Banking
  2. Select the More option from your widget menu on the left-hand side
  3. Select the Card Management Widget
  4. Select the card you wish to add the travel notification to
  5. Select Travel Notices
  6. Add the dates and locations for your travel
  7. Select Save

Mobile Banking

  1. Log into the mobile app
  2. Select the menu option
  3. Select Card Management
  4. Select Travel Notice
  5. Select Add a Travel Notice
  6. Add the dates and locations for your travel
  7. Select Save