Online & Mobile Banking Assistance

Direct deposits and electronic payments allow for convenient access to your funds and faster payments. Please ensure you include both the routing number and full MICR number when providing your account information to employers and merchants to avoid processing delays. Please note that each checking, savings, and loan has a unique MICR number, and your MICR number should be used for electronic transactions. You can locate the routing number and full MICR number under Direct Deposit Information within Online Banking under Accounts.

1. Log into Online Banking or the mobile app.
2. Under Accounts select Direct Deposit Information  (On the app, first choose More)

Setup Direct Deposit The Setup Your Direct Deposit widget is a tool that simplifies process of switching your direct deposit to Marine Credit Union, helping you complete the switch with ease and without the need of providing account numbers.

1. Log into Online Banking or the mobile app.
2. Under Transfer & Pay select Setup Your Direct Deposit (On the app, first choose More).

There are variety of ways to change your contact information. Online  or Mobile Banking

1. Log into Online Banking or the mobile app.
2. Select Tools and then Settings (On the app, first choose More)
3. Select Contact
   1. Select the  information you want to change
   2. Enter the information that needs updated
   3. Click Save

By Phone Just give us a call at 800-923-7280 and we can assist you. By Mail You can also mail a request to update your address. Please include:

1. Your complete new address
2. Your signature

Mail to: Marine Credit Union PO Box 309 Onalaska, WI 54650

To access the new Audio Banking system as a first-time user you will need your Marine Credit Union account number (minus any proceeding zeros) and your social security number. Call 800.444.5717 and enter your account number and follow the prompts. As part of the set up, you will be instructed to create a PIN. The PIN must follow these guidelines:

1. Be between 6-12 numbers
2. Cannot begin with a zero
3. Cannot repeat the same digit more than 3 times

If you have any issues setting up this service, please contact a Marine Credit Union Representative for assistance.

You can sign-up to begin accessing your accounts online quickly and easily. Simply visit our Online Banking page and follow the instructions for sign-up. Please note that in order to sign-up for Online Banking you must have an e-mail address on file with Marine. If you did not provide one at account opening or are not sure if an e-mail address is on file, please contact a local Member Service Representative.

If you forgot your Online Banking password you can reset it online here. Please note that you must have access to the e-mail that was used when setting up your Online Banking account. If you do not have access to the e-mail account, please contact a local Member Service Representative for assistance.

1. Log into Online Banking or the Mobile App
2. Select the Account Services tab  (On the app, first choose More)
3. Go to Check Services
4. Select the checking account
5. Click Order Checks
6. Select your check style – Choosing a personalized style may incur an additional charge – Any additional products (check registers, checkbook covers, etc) or expedited shipping options are an additional charge
7. Complete your order

Online Banking password must incorporate the following characteristics:

1. Contain 10-20 characters
2. Include at least one lowercase letter, at least one uppercase letter, at least one special character, and at least one number.
3. Each new password must NOT be the same as the previous 10 passwords.

If you have any questions regarding Online Banking password requirements or need assistance setting up your password, please contact Marine Credit Union.