Question 1

What if a minor wants to pull funds, but does not have an ID?

Accepted Answer

IDCheck supports valid state-issued ID cards for minors.

Question 2

Can military IDs be used?

Accepted Answer

While military IDs are a valid ID, they are not supported in IDCheck due to federal regulation that does not allow federal IDs to be copies or photographed.

Question 3

What happens if a member who was previously authenticated and opted in to storing their validation has an expired ID?

Accepted Answer

The member needs to go through the verification process again.

Question 4

What happens if a member who was previously authenticated and opted in to storing their validation gets a new smart device?

Accepted Answer

The member needs to go through the verification process again since IDCheck correlates verification to the device.

Question 5

Can a member’s information be stored in IDCheck to use for future shared branch visits?

Accepted Answer

Once authenticated, the member can opt in to storing their validation. Please refer to Socure’s privacy policy: https://www.socure.com/privacy to see how information is stored and used.

Question 6

What happens if a member does not have an ID?

Accepted Answer

Visiting members must present valid identification.

Question 7

What happens if a member does not have a smartphone?

Accepted Answer

Only under exceptional circumstances, such as the Amish population, will the traditional method be available for use with withdrawal limitations.

Question 8

Does a person have to use IDCheck for EVERY withdrawal?

Accepted Answer

The requirement for IDCheck usage applies to any cash or check withdrawal using an out-of-state ID. Passports are considered out-of-state.

Question 9

How does a member access IDCheck once at the shared branch?

Accepted Answer

The member scans a QR code with a smart device or smart phone.

IDCheck Shared Branch Assistance