Need Some Help With Home Banking?

We have recently updated our Internet Banking technology to include Multi-factor authentication. This is intended to provide you with the best security possible when accessing your account online. Multi-Factor Authentication consists of validation and authentication of an individual using more than one method of verifcation.

Q: Why has the login page changed?

A: It is our commitment to you that access to your financial information is appropriately secure. The change you are seeing on the login page is due to enhanced measures to secure our Internet Banking site. As always, if you have any questions or concerns regarding these changes please contact us. The following details what you should expect.

Summary of the First Time you log in after the mandatory Security Update:

The login process is changing in three ways:

• Login will become a multiple step process instead of one screen where you enter your Account Number and PIN. You must now enter your Account Number and Random Code.

• You will be asked to answer one of the challenge questions. If you choose to remember you computer you will bypass this step. Remember your computer is on the last step of the login process.

• The last screen will prompt you to verify the Security Key Image that you selected during the security update and to enter you PIN. You may select to remember your computer here. 

Q: What is the Random Code?

A: The Random Code is an extra security measure used to eliminate fraudsters from randomly selecting account numbers. It is randomly generated each time you try to log in.

Q: What is a secure cookie?

A: A secure cookie is a small text file with hashed content that is placed on a computer to help identify the user. In this case, the cookie that is stored on your PC during login lets you bypass your personalized security questions whenever you access Internet Banking in the future. The secure cookie will periodically expire on your computer and will require you to remember your computer again. 

Q: What if I forget my PIN or the answers to my questions?

A: Please feel free to contact us by phone and we can reset your session.

Q: Can I change my questions and/or my Security Key Image?

A: Yes, Once you log into your account you will have access to change your questions and/or your Security Key Image.